Frequently Asked Questions
Everything you need to know about your Fancyleds experience.
How do Fancyleds sync with my TV screen?
Our sync boxes capture the HDMI signal from your media devices and translate the on-screen colors to the LED strips in real-time, creating an immersive surround-lighting experience.
Are Fancyleds compatible with Smart TV built-in apps?
To sync colors, an external HDMI device such as an Apple TV, Fire Stick, Xbox, or PlayStation is required. Built-in TV apps do not output an HDMI signal for the sync box to process.
What is your international shipping policy?
We offer insured worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by region, generally ranging from 5 to 12 business days.
Do you offer a warranty on your electronics?
Yes, all Fancyleds hardware comes with a 1-year limited warranty that covers any manufacturing defects or technical malfunctions under normal use.
What is your return and refund policy?
We provide a 30-day return window for all products. Items must be in their original packaging and condition to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure checkout system.